Notes
Luggage size
Weight: up to 30kg
Size: (longest side + waist circumference) length is within 330cm
Spray cans cannot be shipped.
This includes spray cans of hair styling products, hair growth products, lotions, antiperspirants, gas stove canisters, etc.
We are receiving an increasing number of spray can shipments at our warehouse, but we are unable to ship them.
Please make sure that spray can type products are not included before using.
Frozen, refrigerated, and perishable items cannot be shipped.
All packages shipped overseas are stored at room temperature, which means that frozen, refrigerated, and perishable items are at risk of thawing, spoilage, or other damage when they arrive at our warehouse.
For the reasons stated above, we will refuse to accept any shipments, especially frozen items.
We are able to ship refrigerated and perishable items, but please note that we cannot be held responsible for any damage that occurs during storage or delivery.
Prohibited items cannot be shipped.
There are some prohibited items that cannot be shipped overseas. Prohibited items cannot be shipped using our shipping agency service.
Recently, many items have arrived at our warehouse and we are refusing to ship them overseas.
Perfume : Highly flammable and cannot be carried on an aircraft
Please be sure to check the prohibited items page before using the service.
In addition to the common gold products, there are also items that are prohibited in each country, so be sure to check the prohibited items in each country.
Please be careful when purchasing foods that melt easily.
The taste and shape of candy and chocolate may change depending on the temperature.
Please note that while it is possible to transfer the product, neither our company nor the online store where you purchased it can take any responsibility if the product melts.
Examples: candy, chocolate, gummy candy, marshmallows, cheese, etc.
Important points to note before shipping
About customs duties
Any customs duties incurred will need to be paid separately when you receive your package.
Customs duties may be charged depending on the type, item, and declared value of the package.
Please note that if customs duties are incurred, you will be required to pay them separately when you receive your package in the country of delivery.
In addition, the presence or absence of customs duties and the customs rate will vary depending on the destination country. Please contact your local customs office directly before purchasing to find out whether or not customs duties will be incurred and the tax rate.
*If we determine that the package does not meet the above criteria, we may take action such as returning the package to the sender or disposing of the package.
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