Live Commerce
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Frequently Asked Questions Before Application
No, individuals cannot use this service. This service is exclusively for corporate use (for sales purposes).
Please contact us or call our logistics center.
It includes the cost of creating various documents required for international shipping and inspection fees.
When you select the "Leave Packing to Us" package at Live Commerce Logi, our packing staff will unpack and visually inspect for any items that may be refused at customs.
If any items that cannot clear customs are included, they may be disposed of locally or forcibly returned. In the case of forced return, the shipper will bear the cost of return shipping. Please be aware of this in advance.
If any items that cannot clear customs are included, they may be disposed of locally or forcibly returned. In the case of forced return, the shipper will bear the cost of return shipping. Please be aware of this in advance.
Maximum weight - up to 30kg
Maximum size - (longest side + girth) = up to 330cm
Maximum size - (longest side + girth) = up to 330cm
①Shipping fees from Japan to overseas, ②Customs duties if charged by local customs. If taxes are incurred locally, the recipient is responsible for payment in principle.
The minimum required cost consists of ①International shipping agency fee + ②Shipping fee from Japan to overseas. You can check the shipping fee on the application page after member registration.
An arrival notification will be sent to the email address registered at the time of membership registration. After overseas shipment, you will be notified by tracking email from the shipping company.
The higher of declared value × 1.2% or 2,500 yen will be compensated against the actual value of the package, up to the amount including freight. If you select logistics insurance, the insurance fee will be added to the shipping fee payment.