FAQ

Can I use it as an individual?
This service is for corporate use only and cannot be used by individuals.
How much is the shipping fee?
You can check it on the quote page .
Where should I send my luggage?
Please send it to the address below.
〒331-0814
1-642 Higashi-Onaricho, Kita-ku, Saitama City, Saitama Prefecture
Digital Studio Logistics Center
Are there any restrictions on the size of luggage?
Maximum weight - 30kg Maximum size - (longest side + girth) = 330cm
*For shipments with a long side exceeding 120cm, an oversized item fee of 4,000 yen will be charged per shipment.
Can this package be sent to a specific country?
Please read the precautions page.
If it is not listed on the page, please contact us by email.
What about customs duties and taxes?
If local taxes are incurred, they will generally be paid by the recipient.
My package was stopped at local customs!
Please submit the necessary documents according to the instructions of your local customs office.
In addition, if the luggage contains prohibited import items, etc.,
We cannot be held responsible for any customs issues.
Can I get an export certificate?
For cargo ordered after April 1, 2024, export certificates can be downloaded from your order history. For cargo ordered before April 1, 2024, we do not support this, so please contact us individually.

FAQ