FAQ

  • How much is the shipping cost?
    You can check it on the quote page .

  • Where should I ship my parcel?
    Please send it to the address below.
    〒331-0814
    1-642 Higashi-Taiseicho, Kita Ward, Saitama City, Saitama Prefecture
    Digital Studio Logistics Center

  • Is there a size limit for luggage?
    Maximum weight - up to 30kg Maximum size - (longest side + girth) = up to 330cm

  • Can this package be sent to a specific country?
    Please read the notes page.
    If it is not listed on the page, please contact us by email.

  • What about customs duties and taxes?
    In principle, if there is any local tax, it will be paid by the recipient.

  • My package has stopped at the local customs clearance!
    Please follow the instructions of the local customs and submit the required documents.
    In addition, including cases where items that are prohibited from being imported are included in the package,
    We are not responsible for customs clearance problems.